KOKIWOO CONSULTANCY [202101014176 (1414476-K)] respects your privacy and is committed to handling personal information responsibly; this Privacy Policy explains what information we collect when you visit our website, create an account, place an order or communicate with us, how we use and share that information, and the reasonable administrative and technical measures taken to protect it.
- We may collect your full name, email address and telephone number.
- We may collect your billing and delivery addresses.
- We may collect account registration and login information.
- We may collect order, payment and transaction information.
- We may collect product preferences, wishlist information, enquiries and feedback.
- We may collect information submitted for cancellations, returns, refunds or exchanges.
- Technical information may include IP addresses, device details, browser information, pages visited and website access times.
- We may use your information to create and manage your account.
- We may use it to process payments, confirm Orders and arrange deliveries.
- We may use it to provide order updates and customer support.
- We may use it to process cancellations, returns, refunds and exchanges.
- We may use it to improve our website, products and services.
- We may use it to detect fraud and protect our systems.
- We may use it to comply with accounting, legal and regulatory obligations.
- Promotional communications may only be sent where appropriate consent has been provided.
- Customers may unsubscribe from promotional communications at any time.
- Payments may be handled by authorised third-party payment providers.
- We may not directly collect or retain complete payment card details.
- Our website may use cookies to remember preferences, maintain shopping carts and analyse website performance.
- Cookies may be restricted through the customer’s browser settings.
- Certain website features may not function correctly if cookies are disabled.
- We do not sell, rent or trade customers’ personal information.
- Relevant information may be shared with payment gateways and financial institutions.
- Relevant delivery information may be shared with courier and logistics providers.
- Information may be shared with website hosting, analytics and technical service providers.
- Information may be disclosed to professional advisers, auditors or government authorities where reasonably necessary or legally required.
- Third parties will only receive information reasonably necessary to provide their services.
- We use reasonable safeguards to protect information against unauthorised access, loss, misuse, alteration or disclosure.
- No internet transmission or electronic storage system can be guaranteed to be completely secure.
- Customers are responsible for keeping their passwords and account details confidential.
- Personal information will only be retained for as long as reasonably necessary.
- Information may be retained to complete transactions, provide support, resolve disputes and comply with legal obligations.
- Information that is no longer required may be securely deleted, destroyed or anonymised.
- Subject to applicable Malaysian laws, customers may request access to their personal information.
- Customers may request correction of inaccurate or incomplete information.
- Customers may withdraw consent to certain processing activities.
- Customers may request deletion where legally permitted.
- Proof of identity may be required before a privacy request is processed.
- Our website may contain links to third-party websites whose privacy practices we do not control.
- We may update this Privacy Policy to reflect operational, technological or legal changes.
- This Privacy Policy shall be governed by the laws of Malaysia, including applicable personal data protection requirements.
Contact Us
KOKIWOO CONSULTANCY
Registration No.: 202101014176 (1414476-K)
Email: kokiwoo@outlook.com
Address: 15A, Jalan Setia 12/2, Taman Setia Indah, 81100 Johor Bahru, Johor, Malaysia.