KOKIWOO CONSULTANCY [202101014176 (1414476-K)] provides free standard delivery within Malaysia only, with orders generally expected to arrive within seven days after successful payment verification and order confirmation; however, delivery times are estimates and may be affected by courier delays, public holidays, severe weather, high parcel volumes, remote locations, incomplete customer information or other circumstances beyond our reasonable control.
- Shipping is available within Malaysia only.
- International shipping is not available.
- Standard shipping within Malaysia is free.
- Orders are generally delivered within 7 days.
- Overnight, same-day and guaranteed next-day delivery are not available.
- Orders will be processed after payment has been successfully received and verified.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Processing may take longer during promotional periods or periods of high order volume.
- Customers must provide a complete and accurate Malaysian delivery address.
- A valid recipient name and telephone number must be provided.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
- Address changes cannot be guaranteed once an order has been processed or dispatched.
- Tracking information may be provided after dispatch, where available.
- Tracking updates are controlled by the courier and may not appear immediately.
- Customers must ensure that someone is available to receive the parcel.
- Failed deliveries caused by customer unavailability or an incorrect address may require additional arrangements.
- Customers should inspect the parcel immediately upon delivery.
- A continuous unboxing video should be recorded before opening the parcel.
- The original packaging, shipping label and products must be retained if an issue is discovered.
- Damaged, missing or incorrect products must be reported with photographs and video evidence.
- If a parcel is delayed or potentially lost, we will assist with a courier investigation.
- Replacements or refunds for lost parcels will only be considered after verification.
- Orders containing multiple products may be delivered in separate parcels.
- Orders may only be cancelled within 12 hours of purchase if they have not been processed or shipped.
- Dispatched orders cannot be cancelled and will be handled according to our Return, Refund and Exchange Policy.
For shipping assistance, please contact kokiwoo@outlook.com.