These Terms and Conditions govern your access to and use of the website, products and services provided by KOKIWOO CONSULTANCY [202101014176 (1414476-K)]; by visiting our website, registering an account, submitting information or placing an order, you confirm that you have read, understood and agreed to comply with these Terms and Conditions and all policies referenced on the website.
- “Company,” “We,” “Us” and “Our” refer to KOKIWOO CONSULTANCY.
- “Goods” refers to the pet food, treats and other products offered for sale.
- “Order” means a request made by a customer to purchase Goods from us.
- “Service” refers to our website, products and related services.
- “You” or “Customer” refers to the person using the Service or placing an Order.
- Customers must be legally capable of entering into a binding agreement.
- Customers must provide complete, accurate and current account, billing and delivery information.
- Customers are responsible for safeguarding their account passwords and login details.
- We may suspend accounts involved in fraudulent, abusive or unlawful activities.
- Product images are provided for illustration purposes.
- Minor differences in colour, packaging or appearance may occur due to photography, screen settings or manufacturer updates.
- Customers must review product descriptions, ingredients, feeding instructions, sizes and suitability before ordering.
- Customers are responsible for confirming that a product is appropriate for their pet.
- Product information on our website is not a substitute for professional veterinary advice.
- Customers should consult a veterinarian if their pet has allergies, medical conditions or special dietary requirements.
- All prices are stated in Malaysian Ringgit (RM) unless otherwise indicated.
- Prices, promotions and product availability may change without prior notice.
- Payment must be successfully completed before an Order is confirmed.
- Submitting an Order does not automatically mean it has been accepted.
- We may reject or cancel an Order due to product unavailability, incorrect pricing, payment failure, delivery restrictions or suspected fraud.
- Customers may request cancellation within 12 hours of purchase if the Order has not been processed, packed or shipped.
- Processed or dispatched Orders cannot be cancelled.
- Delivery is subject to our separate Shipping Policy.
- Returns, refunds and exchanges are subject to our Return, Refund and Exchange Policy.
- Customers must not misuse the website, introduce harmful code, attempt unauthorised access or submit false information.
- All website text, graphics, logos, photographs, layouts and product descriptions are protected by applicable intellectual property laws.
- Website content may not be copied, reproduced, modified or commercially used without prior written permission.
- Our website may use third-party payment gateways, courier services or external links.
- We are not responsible for the content, security, availability or practices of third-party services.
- To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from the use of the website or products.
- Nothing in these Terms excludes rights or liabilities that cannot legally be excluded under Malaysian law.
- We may revise these Terms and Conditions when necessary.
- Continued use of the Service after an update constitutes acceptance of the revised Terms.
- These Terms and any separate agreements through which we provide products or services shall be governed by the laws of Malaysia.
- Any dispute arising from the website, an Order or these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
For enquiries about these Terms and Conditions, please contact kokiwoo@outlook.com.